We will allow refunds and bundle changes during the pre-order period. After August 31, if you request a refund, it will not be fulfilled. Please contact us at [email protected] and provide your name and order ID to make any changes.
After orders are shipped, you may only request a refund if your goods are damaged or missing, but if leftovers allow then we may offer a replacement.
ORDER ACCURACY AND ADDRESS CHANGES
Please make sure that all order details, including your shipping address and Tax Recipient ID, if necessary, are entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to update your shipping address after you place your order, please contact us at [email protected] with your name, order ID, and updated address before the shipping process begins (estimated November-December 2026). A final call for address changes will be made on social media and emailed out to all buyers before shipping labels are printed. Buyers must respond within 1 week of this final call to change their address, otherwise the shipping label will be printed for the original address on file.
DAMAGED OR MISSING ITEMS
All items are carefully reviewed and packaged before being shipped. However, if your order does arrive damaged or items are missing, please contact us within 2 weeks of the package's arrival at [email protected].
Please provide the following:
- Your name and order number
- A clear photo of the damaged/defective item
- A clear photo of the damaged box (if applicable)
- Date of when your item was delivered to your address
Each case will be reviewed and, if applicable, a refund or replacement item will be offered.
By completing your purchase, you acknowledge and agree to our policy.